Shree Maruti Courier and Logistics Solution

About Client

The client was a leading logistics and courier services provider with a pan-India presence. With improving customer experiences through exceptional services, the client wanted to transform manual operations into digital processes.

Objectives

The core objective was to develop an end-to-end, comprehensive solution that can give an omnichannel experience to customers with advanced services. The client wanted to introduce innovative services based on advancing technology. Other objectives include a seamless user experience across mobile and web platforms and customer-friendly features for strengthening presence in the courier and logistics industry.

Problem Statement

The client runs operations in 15000+ locations across India. It was difficult to make a centralized platform that tracks daily activities and provides customers with the necessary information in real-time. Other issues were real-time notifications on mobile devices about the status of the courier/parcel.

Challenges

The client used a traditional manual process for courier services. As the client’s business expanded, this process remained insufficient and time-consuming. Another challenge was to give the same experience to customers across different devices by developing an in-depth solution.

Our Solutions

Our in-house teams of experienced web and mobile app developers added innovative features and functionality. Some of the key features include

Cloud-based Solution

We converted the desktop-based system to a cloud-based system. We utilized cloud technology to offer an omnichannel experience across different devices.

Third-party Integrations

We integrated third-party tools for improving customer services and also added new invoicing system for channel partner to customer and channel partner to HO (Head Office).

E-filing

This is a new feature for high-value consignment and logistics services. It is useful for paying taxes on such orders online and offering convenience to customers.

Proof of Delivery

It is a new feature that enables the client to get the customer’s confirmation about the order. It is a unique feature that assists the client in monitoring operations and improving services effectively.

Real-time Tracking

It enables customers to track their orders in real-time and get updates about the current location. The client can also monitor the consignment using this feature.

Our teams are working on several other groundbreaking features in this solution.