Ensuring accurate GPS tracking for both customers and drivers for live updates was challenging. Another challenge was to build a system that assigns jobs to the nearest service provider as per the issue category. Designing a flexible interface for selecting different issue category and integrating in-app chat feature for a seamless communication was a challenge.
Miscellaneous
TOWBOY App
App for offering on-road assistance to cars and trucks in the USA.
Build Your Team 
About Client
The US-based client offers the on-road assistance to cars and trucks. The client wanted to introduce a location-based mobile app for helping stranded vehicle owners.
Objectives
The core objective behind developing native mobile apps to enable users to report vehicle breakdowns, select the type of assistance, and get help from nearby drivers or helpers. The client wanted to build an app that assigns job assignments and tracks the service process in real-time.
Problem Statement
Traditional on-road car assistance services lacked transparency, often leaving customers waiting for long periods without real-time updates. There was a visible gap between stranded vehicle owners and nearby service providers. The client wanted to address this gap using an intuitive app with features like quick response times and real-time service monitoring.
Challenges
Challenges
Our Solutions
Our experienced mobile app developers integrated advanced features in native apps for addressing challenges. Some of our solutions include
Real-time Tracking
We integrated advanced location services using Google Maps and MapKit in Android and iOS apps respectively.
Job Matching Algorithm
We designed an AI-driven algorithm for assigning job requests based on proximity and availability of drivers.
User-friendly Interface
Our intuitive interfaces for customers and drivers offer service category selection and job acceptance.
Secure Communication
We integrated in-app messaging feature for establishing secure and easy communication channel.
LET’S CONNECT
Technology Stack
Outcome
The native apps reduced average assistance time significantly. Both customers and drivers/helpers praised the intuitive app design. The client was happy to get expanded service coverage with a better user experience.
