Fielders Application | Field Work Management

About Client

The client is a leading energy distribution company that manages power infrastructure and utility services in urban and semi-urban areas. The company wanted to streamline manual workflows and improve overall efficiency of its team comprising thousands of field technicians.

Objectives

The primary objective was to build a digital solution for streamlining and modernizing field operations for a large maintenance team. The client wanted to enhance real-time visibility into the task status and allocation for improving accountability. Moreover, the client needed a solution for accurate asset identification and reducing reporting delays.

Problem Statement

The client’s utility maintenance services were largely dependent on manual techniques. Such techniques caused data discrepancies and delays in job updates. Moreover, the client faced issues related to miscommunication between the control room and field staff. Lack of a centralized platform for the task’s visibility and real-time reporting affected service quality and accountability.

Challenges

Having a centralized platform for field operations was a challenge. It was difficult for field technicians to report job progress or incidents in real-time from remote areas. Manual reporting led to missing information and errors with delays in logging data. As a result, the client faced issues related to service accuracy and customer experience.

Another challenge was the lack of an effective system for tracking the technician’s performance. Poor documentation and manual activities in the field had minimal visibility about task status and allocation. The client struggled to respond to emergencies quickly, as there was no real-time notification facility.

Our Solutions

Our team of experienced mobile app developers created a cross-platform mobile application especially for utility field workers with features like

Geo-tagged Task Check-in/Check-out

It records the technician’s location and time of starting or completing a job automatically for higher accuracy.

Offline Mode

We added an auto-sync feature with offline mode to ensure uninterrupted use of the application in areas with connectivity issues.

Push Notifications

It alerts technicians of urgent job requests or changes in any assignments in real time for establishing accountability.

Asset Tagging

We added a QR code scanning feature for quick identification and recording of utility assets with the help of a mobile camera.

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Technology Stack

React Native

REST APIs

Nodejs

AWS Lambda

MySQL

Outcome

The client was able to reduce reporting errors by up to 50 percent by eliminating manual reporting. The technician’s productivity was improved by almost 30 percent resulting in over 10 percent increase in revenue with real-time job flow and streamlined processes. The client was happy to get real-time notifications and quicker response times for service calls, especially during emergencies.