The client was facing challenges due to lack of a centralized system which gave rise to many issues such as limited visibility into real-time energy and water consumption data across distributed user locations. Users could not keep track of their usage patterns, leading to inefficiencies and over consumption and got delayed responses to anomalies. The service teams, too, found it hard to convey insights or usage alerts to users instantly.
Another challenge was related to the user’s dependence on separate systems. It caused delay in generating reports related to the user’s consumption behavior. This hindered proactive resource management such as preventive maintenance notifications, billing insights, or conservation tips, leading to delayed decision-making.



