The client faced hurdles in serving their growing user base. Their field and support teams had no reliable way to onboard users digitally. Furthermore, the lack of a secure platform made digital KYC (Know Your Customer) processes inefficient and error-prone. Other challenges include difficulty in managing regulatory compliance and integrating third-party financial services.
Additionally, the client struggled in addressing performance issues with their web-based services, and poor internet connectivity made interactions impossible. The lack of a scalable digital solution for Android phone users caused difficulty in keeping up with rising user demand.
